Purchasing Artwork

Q. Are all the items original?

A. Yes. All the items are hand-created, I currently don't offer any digital reproductions, so each piece sold is an original.

Q. Will the images look different than on my computer?

A. Due to the difficulties in photographing glass, there may be slight variations to the colour, texture and translucency, we try and represent the images as best we can.  In all cases the images, colours and textures are enhanced when seen with the naked eye.

Q. How do I hang my wall mounted glass panel?

 A. All glass panels are mounted on a plain white backboard which is secured to the wall with a single screw fixing plate.

Payments

Q. How secure is your website?

A. We use PayPal, which is a secure payment gateway.

Q. Can I pay by cheque?

 A. Yes we do accept cheques, please contact me with the title of the artwork that you wish to purchase so I can remove it from sale. I will then contact you to confirm order and arrange payment.  Once the cheque has cleared (which is 5-7 working days) collection/delivery will be arranged.

Q. Are my card details safe?

A. Your card details are NOT Stored by us, your details maybe stored via PayPal but they are kept extremely safe. For more information please visit http://www.PayPal.com 

Q. Are my personal details safe?

A. Your personal details are used only for this transaction, and kept extremely safe.

Q. What cards do you take?

A. PayPal may take MasterCard, Visa, Visa Electron, Switch, Solo, Delta and American Express. If we are not offering your card, please contact me.

Delivery

Q. How long before delivery of my artwork?

A. For small standing pieces, bowls and vessels allow 5-7 working days following completion of payment.

Q. How much are your delivery charges?

A. Due to the fragility of the artwork, Kevin will personally deliver and hang larger works free within a 60 mile radius of Lincoln. Beyond the 60 mile radius,  Kevin can arrange a courier to deliver the work but a charge will be made on top of the purchase price.  Kevin will forward the costing by e-mail to the customer before purchase is complete. Customers are encouraged to collect work where possible, taking the opportunity to visit his studio. 

Small standing pieces, bowls and vessels will be sent via Special delivery free of charge.

Q. Is it insured against damages?

A. Yes all artwork is insured against damages in transit.

Q. What happens if my artwork gets damaged in transit?

A. If your artwork is damaged in transit, you will be offered a replacement or a full refund. This can only be done with proof of damage.  It is recommended that photographic evidence is obtained of the damage and packaging and you contact Kevin immediately.

Q. Do you deliver worldwide?

A. Yes but this is not free!. Also we do not have an automated checkout option for international purchasers. If you are interested in a specific piece of art please contact me so I can work out the relevant postage/shipping charges.

Q. I require urgent delivery, is this possible?

A. Yes, please contact me, there may be an additional charge depending on your requirements.

Q. Can I collect in person?

A. That is no problem at all, we actively encourage collection. We can arrange a date that best suits you. Why not take the opportunity to see where Kevin works and take a tour of historic Lincoln.

Q. Can I request my artwork to be delivered on a particular day?

A. Certainly, just let us know which day would best suit you, Saturday deliveries are extra. Please contact me directly.